Software as a Service / Marketing Terms Software as a Service Software as a Service (SaaS) is a software delivery model in which applications are hosted by a provider and accessed by users over the internet. Instead of downloading and installing software on individual computers or servers, users subscribe to a cloud-based solution that is maintained, updated and secured by the provider. SaaS is used across a wide range of industries and functions, including customer relationship management, project management, accounting, marketing automation and collaboration tools. One of the key benefits of SaaS is its accessibility. Users can access the software from any device with an internet connection, often through a browser or mobile app. This makes it easier to work across locations and devices while reducing the need for complex IT infrastructure. SaaS platforms are typically offered on a subscription basis, with pricing models that scale based on usage, features or number of users. Updates, security patches and backups are handled centrally, which lowers maintenance costs for customers and ensures that everyone has access to the latest version. SaaS supports agility, collaboration and scalability, making it especially valuable for startups, nonprofits and distributed teams. It also offers detailed usage analytics and integration with other tools, which can help streamline workflows and inform strategic decisions. However, it is important to assess each provider’s privacy, data storage and service-level agreements before adopting a SaaS solution. Whether you are managing donor relationships, running an e-commerce platform or coordinating remote work, Software as a Service provides flexible, cost-effective tools that support modern business and mission-driven goals.