Business to Consumer / Marketing Terms Business to Consumer Business to business, or B2B, describes transactions, relationships and communications between two companies rather than between a company and an individual consumer. In a B2B model, products or services are sold to other businesses for operational use, resale or integration into their own offerings. Examples include a software firm selling a customer relationship management platform to a marketing agency, or a wholesale distributor supplying goods to a retail store. B2B marketing and sales processes often differ significantly from those in business to consumer (B2C) contexts. B2B transactions usually involve longer sales cycles, higher-value contracts, multiple decision-makers and a greater focus on return on investment. Because purchases are often driven by logic, need and strategic fit, content plays a key role in influencing the buying journey. Common B2B tactics include white papers, product demos, case studies, account-based marketing and relationship-driven sales outreach. Success in B2B markets depends on building trust, delivering measurable value and understanding the needs of diverse stakeholders. Messaging should be clear, relevant and aligned with the challenges faced by each segment. In industries such as technology, professional services, manufacturing and nonprofit infrastructure, B2B strategies help organisations streamline operations, increase impact or reach new markets. Whether you are selling to small businesses, mid-sized companies or enterprise clients, a B2B approach requires a strong understanding of pain points, buying behaviours and the long-term outcomes your product or service enables.