Community Management

Engaging with your fans and building a community are NOT the same thing.”

We provide community management on a long or short-term basis, and work with you and your internal resources to ensure a seamless brand voice. We can also help develop your social media strategy or specific campaign initiatives as needed to drive specific activations.

Services Include:

• Editorial calendars
  Creating editorial calendar templates and planning future content.
• Community updates
  Maintaining your various properties across your digital ecosystem (Facebook, Twitter, Instagram, Google+, LinkedIn, SlideShare, Pinterest, etc.)
• Social campaigns
  Creating and running user-generated content campaigns and other social initiatives.
• Content creation and curation
  Producing graphics and copy for use across your social networks.
• Managing social ad spend
  Promoting posts and tweets, and running paid social campaigns as needed.
• Reporting
  Regular updates with actionable insights for data-driven decision-making.
• Events community coverage
  Live-tweeting, pre-scheduled posts and other coverage across social networks during a live or virtual event (e.g. conference, webinar, Twitter chat).
• Influencers
  List-building, seeding and outreach (social PR) to bloggers, advocates and influential subject matter experts.
• Blogging and comment moderation
  Crafting longform content for timely posts and moderating user comments.
• Webinars (hosting/guesting)
  Running webinars and providing live support.
• Staff training sessions
  Knowledge transfer, updates on best social media practices and platforms/tools, preparation for campaigns, social media crisis planning and simulation.