Social Media Why Social Media Marketing is Important for Small Business Mohamed Hamad Social Media 6 mins read July 15, 2024 Blog Social Media Why Social Media Marketing is Important for Small Business Why Social Media Marketing is Important for Small Business - Mohamed Hamad Table of Contents Social Media Marketing vs. Social Media Advertising Why is Social Media Marketing so Powerful? Increased Visibility and Brand Awareness Cost-Effective Marketing Customer Engagement and Relationship Building Targeted Advertising Increased Sales and Lead Generation Final Thoughts It has been pretty tough for small businesses these days. The post-pandemic economy, with rising inflation, costs, and interest rates, has really put a dent in marketing budgets. Small businesses are looking to cut costs and find more cost-effective ways to market their products/services and reach new clients. With slimmer budgets and the need to stand out in a crowded market, the question is: How can a small business compete effectively? One channel that has proven to be very useful in a pinch is social media marketing. Leveraging platforms like Facebook, Instagram, Twitter, and LinkedIn can transform a small business’s reach, engagement, and overall success. Social Media Marketing vs. Social Media Advertising It’s important to know that there is a distinction between social media marketing and social media advertising. While both play in the same field, they have different requirements and considerations, and most importantly, budget. Social Media Marketing (SMM) Social Media Marketing involves creating and sharing organic content to build brand awareness, engage with the audience, and build relationships. It aims to increase visibility, drive website traffic, and generate leads through posts, stories, videos, and other engaging content types. Key metrics include engagement rates, follower growth, and website referral traffic. Social Media Advertising Social Media Advertising, on the other hand, involves paying to promote sponsored content or advertisements to reach a specific target audience. The goal is to drive direct conversions, such as sales or lead generation, through targeted ad campaigns. This approach allows precise audience targeting based on demographics, interests, and behaviors. Metrics include click-through rates (CTR), conversion rates, cost per acquisition (CPA), and return on ad spend (ROAS). Combining both strategies can create a powerful combo that boosts awareness while managing budgets. Organic content helps nurture relationships and build brand loyalty, while paid advertising amplifies reach and drives immediate results. Why is Social Media Marketing so Powerful? In a nutshell, the sheer volume of people on different social media platforms is astounding. Each one has a specific focus. LinkedIn focuses on business relationships, while TikTok is more youthful and fun, and Pinterest is design-oriented. Finding the right platform for the type of business is key to reaching new customers. 6 billion is the projected number of global social media users by 2027 Statista, 2023 Increased Visibility and Brand Awareness Social media platforms rely on algorithms and, recently, AI to display relevant content to users interested in specific topics, products, and services. Through Instagram and Facebook, Meta has released major e-commerce-centric features with shopping links, co-branded promotions, and better advertising tools in the last few years. This has helped many small brands and influencers collaborate even more to expand to new markets. For businesses that have invested in and learned how to leverage search, they can adapt their SEO learnings to these platforms, as many focus on text-based content as well as the image and video media shared with it. This can help attract younger demographics who use Instagram or TikTok as search engines. 77% of small businesses use social media to build brand awareness, facilitate customer service, and increase revenue Business.com, 2023 Cost-Effective Marketing What makes Social Media Marketing cost-effective is that, in most cases, it doesn’t have to be super polished. With the rise of TikTok, gone are the days of highly designed Instagram feeds. People crave authentic content, which means lo-fi, easy-to-make content, as long as it’s fun and engaging. Instagram stories and reels, shot on an iPhone and edited in the app or CapCut, have seen a meteoric rise, and brands are embracing the ease of production. Free and affordable tools such as CapCut and Canva have made the barrier to entry for social media content creation very low, leaving creativity as the only obstacle to audience engagement. Customer Engagement and Relationship Building Social media is not just about broadcasting messages; it’s about engagement and conversations. Small businesses can interact directly with their customers, respond to inquiries and feedback, and develop long-term relationships with repeat customers, who in turn, share, comment, and like your content, amplifying your reach. Meta’s business manager has given businesses superpowers when it comes to client management and customer support. From chatbots and automated messages on Facebook to content scheduling tools for Instagram and AI-based customer assistance features on WhatsApp Business, a small team can bring a higher level of support with very little effort. This level of personal engagement builds brand loyalty and encourages customers to recommend the business to others. Being responsive and personable on social media can significantly enhance a business’s reputation and customer satisfaction. Targeted Advertising Having your social publishing, engagement, and advertising in one channel is very helpful for time- and resource-strapped businesses. It allows small teams and solo marketers to reuse their assets easily and get the most out of their content. Using social content that has high engagement in highly targeted advertising on platforms like Facebook and Instagram allows businesses to target their ideal customers based on specific demographics, interests, and behaviors, with messages they will actually like. This precise targeting increases the effectiveness of advertising campaigns and can lead to higher conversion rates, stretching that already tight budget. 80% of global marketers use Instagram to advertise their business Statista, 2023 When businesses opt for paid advertising, social media ads are typically more cost-effective than traditional advertising channels. This affordability makes social media an even more accessible marketing tool. Increased Sales and Lead Generation For service-based and B2B businesses, LinkedIn is the clear winner. Publishing content on LinkedIn, engaging with your target Ideal Customer Profile, and providing value can open doors to opportunities and bigger business deals. Promoting products or services there can create connections that can lead to visibility, referrals, and sales. 48% of B2B marketers named LinkedIn as the most important social media network Statista, 2023 Final Thoughts Social media can sometimes be overlooked or over-glorified as a tool in a small business’s marketing toolkit. Some business owners see it as too young and playful for their brand to engage with, and miss the mark on its potential if done right. With the right strategy and creativity, social media marketing can really push a business’s brand awareness and provide opportunities where other forms of marketing are monetarily inaccessible. 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